The Diploma in Business and Administration training programme is designed to enhance and develop employees understanding of the key principles and standards of administration in the workplace whilst ensuring all employees are aware of the administrative processes and procedures. The programme will also ensure that all Business Administrators have an understanding of finance and IT skills.
The Certificate in Facilities Services Level 2 training is designed to enhance and develop employees understanding of the key principles and standards of facilities services in the workplace. The programme will ensure that all front line employees are actively engaging with colleagues and follow procedures to the service standard set.
The Facilities Services Level 2 will develop employees ability to select and use relevant knowledge, skills and procedures to complete well-defined tasks and address straightforward problems. It includes taking responsibility for completing tasks and procedures whilst exercising autonomy and judgement, subject to overall direction and guidance.
The facilities service routes focus on the specific skills and knowledge required for a variety of job roles ensuring all employees are working effectively to the standards set by the organisation and its clients.
The Qualification in Cleaning and Support Services has been developed to meet the needs of basic operational cleaning functions of people in the cleaning sector.
The qualification also provides a good foundation of knowledge and skills on which to build and develop a career in the diverse area of cleaning and support services.
This programme is available to cleaners, supervisors, and domestic staff working in any environment which requires cleaning.
The Diploma in Customer Service training programmes is designed to enhance and develop employees understanding of the key principles and standards of customer service in the workplace, whilst ensuring that all employees are aware of how to engage with both internal and external customers. The programme will also ensure that all Customer Service Advisors are actively engaging with colleagues and follow procedures to the service standard set by the Client.
Hospitality Supervision is the hospitality industry’s professional qualification for staff that prepare, clean and service bedrooms or public rooms within their establishment.
The training topics covered within this qualification demonstrate competency in health and safety awareness, working with different chemicals and team work.
The Retail Skills Qualification is designed to improve the capabilities and skills of the retail sectors workforce.
Approximately £250 billion is spent through the retail sector each year. Retailers are under ever increasing pressure to ensure employees receive the necessary training and skills development to meet business objectives.
Hospitality Supervision is the industry’s professional qualification for supervisory staff, team and shift leaders. It is a direct progression route from any level 2 hospitality qualification. To undertake this qualification you will need to choose specialist units to suite your area of the business.
This qualification is suitable for those already employed as a supervisor, and those who wish to enter the hospitality industry.
The Team Leading Qualification is designed to address the future management skill needs of international organisations.
Over 3.9 million people are employed in management and the demand to improve skills and achieve management potential has never been greater.
The Diploma in Management Level 3 is ideal for individuals who have management responsibilities but who have no formal training and are serious about developing their abilities. They particularly support practising managers seeking to move up to the next level of management and managers who need to lead people though organisational change, budget cuts or other pressures.
As part of this course we will visit your place of work and review your entire site, including back areas, and assess the standard of your current fire safety standards. We will present our findings to you and recommend any improvements that need to be made.
Fire Awareness Training
This is a fire training course for the entire company which will demonstrate the basics of fire safety as well as how to react in the event of a fire. It will also include a planned out fire evacuation and demonstration of how to to use a log book and test the fire alarms.
Fire Warden Training
This is much more focused training for the assigned fire warden, including explaining their duties and responsibilities, and ensuring that all delegates will be confident in the actions taken in the event of hearing the fire alarm or on discovery of a fire.
Fire Extinguisher Training
This will include training on how to use the variety of fire extinguishers as well as which apparatus to use in different circumstances.
Including Fire Safety
Fire industry statistics reveal that 80% of businesses in the UK who are unfortunate to suffer the effect of fire go into liquidation within 18 months.
Leadership training and development can shape a positive culture and promote harmony. Leadership training is essential in today’s complex and continuously shifting environments, it is the quality of leadership that directly affects people. working together to achieve their shared goals.
The course is designed to help develop the essential leadership skills needed to influence and motivate others, build effective teams, improve performance and succeed in creating lasting changes.
The conflict management course is an interactive and participative course, delivered over one day, this course covers both the knowledge and practical techniques required to effectively deal with both physical and verbal abuse in the workplace. This course will enable the participants to assess and reduce the risk of violence in the workplace by identifying behaviour that could escalate into violence and take appropriate measures to avoid conflict and calm and defuse the situation.
The Certificate in Facilities Management Level 3 training programme is designed to provide a thorough understanding of the expectations of being a people manager within an organisation and will equip managers with the knowledge and tools to have an immediate, positive impact on their team’s performance.
Level 3 qualifications in Facilities Management will develop learners’ ability to identify and use relevant understanding, methods and skills to complete tasks and address problems that, while well defined, have a measure of complexity. It includes taking responsibility for initiating and completing tasks and procedures as well as exercising autonomy and judgement within limited parameters. It also reflects awareness of different perspectives or approaches within an area of study or work.
When there are no courses that match your need, TLC's experienced staff will work with you, and create a unique course that matches your needs exactly.